These Terms and Conditions (the “Terms”) govern access to and use of the website operated by MAZENET (the “Site”), as well as the sale of products offered by MAZENET through or in connection with the Site. By accessing, browsing, or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.

1. Service Provider Identification
Owner/Provider: MAZENET, a business unit of C4MS & Partners SL
Tax ID: B10619211
Registered address: Ramba de Catalunya 33, 08007 Barcelona, Spain
Contact: Lina Mazenet. Phone: +34 623 315 425. Mail: info@mazenet.es

2. Use of the Site
Your use of the Site is limited to lawful purposes and in accordance with these Terms. You must not misuse the Site or interfere with its operation, attempt unauthorized access, or introduce malicious code. We may suspend or terminate access to the Site for breach of these Terms. All content on the Site, including text, images, logos, graphics, designs, and software, is owned by or licensed to MAZENET and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent, except as permitted by mandatory law.

2. Accounts and Eligibility
Where the Site allows account creation, you must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. The Site is intended for use by adults capable of entering into binding contracts under applicable law. If you are purchasing on behalf of a business, you represent that you have authority to bind that business.

3. Product Information and Handcrafted Nature
All products are handmade. Minor variations in color, size, materials, texture, finish, and design are inherent to handcrafted production and are to be expected. Such minor variations do not constitute a defect or non-conformity. We take reasonable care to ensure that product descriptions, images, measurements, and availability information on the Site or in our correspondence are accurate and up to date; however, non-material variations and typographical errors may occur. Images are illustrative and may display colors differently depending on your device and settings.

4. Prices, Taxes, and Fees
Prices are stated in the currency indicated on the Site or in our order correspondence. Unless expressly stated otherwise, prices include applicable VAT for deliveries within the EU but exclude shipping, handling, insurance, customs duties, import taxes, and other charges, which, where applicable, will be shown or communicated prior to order confirmation. If your delivery address is outside the EU or in a non-mainland territory, additional taxes or charges may be levied by customs or local authorities; you are responsible for such charges. We may change prices at any time before an order is confirmed. Obvious pricing errors are not binding and may be corrected, with any amounts wrongly charged refunded.

5. Contract Formation
Made-to-order products are custom-made or personalized items produced to your specifications or expressly tailored to your needs. These products are not sold via the Site’s shopping cart. The contract for made-to-order products is formed offline by an exchange of order and order confirmation in correspondence in electronic form (for example, by email). The binding terms of the sale are those set out in the order confirmation and any specifications, drawings, measurements, materials, finishes, and pricing agreed in the correspondence, together with these Terms. You are responsible for ensuring the accuracy of any design choices, dimensions, finish selections, or other specifications you provide. Production timelines are estimates and depend on materials availability, workshop capacity, and the agreed specifications. Standard, non-customized products are sold through the Site’s e-commerce functionality. Your placement of an order constitutes an offer to purchase. The contract is formed when we accept your order by sending an order confirmation to the email address you provided. If we are unable to accept your order (for example, due to unavailability, pricing error, or failed payment authorization), we will inform you and will not charge you, or will refund any amounts already paid.

6. Payments
We accept the payment methods displayed at checkout or communicated in our order correspondence. By submitting a payment method, you represent that you are authorized to use it and that the information provided is accurate. Payments are processed by third-party payment service providers and are subject to their terms. We may perform anti-fraud checks and decline transactions suspected of fraud or abuse. Title to products passes upon full receipt of cleared payment, subject to mandatory law.

7. Shipping, Delivery, and Risk
Shipping options, costs, and estimated delivery times will be presented at checkout for standard products or agreed in correspondence for made-to-order products. Shipping costs are not included in the purchase price displayed. Delivery times are estimates and not guarantees. We are not liable for delays caused by events beyond our reasonable control, including supply chain disruptions, customs clearance, carrier delays, or force majeure. Risk of loss or damage to the products passes upon delivery to the customer or a person indicated by the customer, in accordance with applicable law. You must promptly inspect deliveries and notify us of any transport damage or missing items within a reasonable time.

8. Right of Withdrawal and Returns
This section applies only to standard, non-customized products sold online, and only where mandatory e-commerce and consumer protection laws in Spain grant such rights to you as a consumer. If you are a consumer purchasing at a distance, you may have a statutory right to withdraw from the contract within the period mandated by applicable law, without giving any reason and without costs other than those permitted by law (for example, the cost of return shipping if so provided). The withdrawal period, the procedure to exercise the right (including any model withdrawal form), the effects of withdrawal, and any exclusions or reductions of the right are governed by applicable Spanish and EU consumer law. We will provide clear instructions on exercising this right and the returns process on the Site and/or in your order confirmation. Products should be returned in the condition required by law, including any obligations to handle goods only as necessary to establish their nature, characteristics, and functioning. Refunds, where due, will be made using the same means of payment you used for the initial transaction, subject to legal conditions. For made-to-order, customized products sold offline by electronic correspondence, there is no right to return or exchange and no withdrawal right, except in cases where mandatory statutory claims apply under applicable law (for example, in case of lack of conformity or other non-waivable rights provided by law).

9. Conformity, Warranty, and Remedies
Products must conform to the contract as required by applicable law. Minor variations inherent to handmade production do not constitute defects or lack of conformity. If a product does not conform to the contract under applicable mandatory consumer or sales law, you may be entitled to legal remedies, which may include repair, replacement, price reduction, or termination, as specified by law. The duration and conditions of legal guarantees are those mandated by applicable Spanish law. Any additional commercial warranty, if offered, will be described in the product information or order confirmation; otherwise, no additional commercial warranty is provided. To make a claim, contact us using the details above, providing your order number, a description of the issue, and supporting evidence (such as photographs). We may require return of the product for inspection. Your statutory rights are not affected.

10. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud. Subject to the foregoing, and to the maximum extent permitted by law: (i) we are not liable for indirect, consequential, or special losses, including lost profits, business, contracts, goodwill, or data; and (ii) our aggregate liability in connection with any product or these Terms shall not exceed the amount actually paid for the product giving rise to the claim.

11. Intellectual Property for Custom Work
For made-to-order products involving designs, drawings, patterns, or artwork: unless expressly agreed in writing, all intellectual property rights in our designs and production files remain with MAZENET or its licensors. You must ensure you have the right to provide any materials or specifications and that doing so does not infringe third-party rights. You grant us a non-exclusive, royalty-free license to use the materials you supply solely for producing your order.

12. Third-Party Services and Links
The Site may include links to third-party websites or integrate third-party services (including payment processors). We are not responsible for third-party content, terms, or practices. Your use of third-party services is subject to their terms and policies.

13. Privacy 
Personal data is processed in accordance with our Privacy Policy, which is incorporated by reference. Cookies and similar technologies are used as described in our Cookies Policy.

14. Force Majeure
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, epidemics, labor disputes, supplier failures, war, terrorism, civil commotion, government action, utility failures, or transportation disruptions.

15. Changes to the Site and to These Terms
We may update the Site and these Terms from time to time. Changes to the Terms will not affect contracts already concluded, except where changes are required by law or where we obtain your consent. The current version of the Terms will be posted on the Site with the effective date. Continued use of the Site after changes become effective constitutes acceptance of the updated Terms for Site use.

16. Governing Law and Jurisdiction
These Terms and any sale of products are governed by the laws of Spain, without prejudice to mandatory consumer protection provisions of the law of your country of residence where applicable. If you are a consumer, you and we are entitled to bring proceedings in the courts of your domicile. Otherwise, the parties submit to the courts of Barcelona, Spain. Consumers may also use the EU’s online dispute resolution (ODR) platform where applicable.

17. Severability, No Waiver, Assignment
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. No waiver of any breach constitutes a waiver of any other breach. You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations in connection with a business transfer, provided this does not reduce your statutory rights.

Effective date: 24 November 2025